Privacy Policy

Power Gym is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or how we use your information, please contact us using the details above.

Depending on how you interact with us, we may collect the following information:

We may use your personal information to:

• Create and manage your membership
• Process payments and transactions
• Manage class and session bookings
• Provide services and support
• Communicate with you about your membership
• Respond to enquiries
• Send important service and membership information
• Improve our website, facilities and services
• Understand how customers use our services
• Manage customer feedback and complaints
• Maintain the security of our website and systems
• Prevent and detect fraud or misuse
• Meet our legal and regulatory obligations
• Send marketing communications where we have a lawful basis to do so

Where permitted by law, we may contact you with information about Power Gym, including memberships, classes, promotions, events, services and other relevant offers.

Where consent is required, we will ask for your consent before sending marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us.

Unsubscribing from marketing communications will not affect essential communications relating to your membership or services.

Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:

• Contract — where processing is necessary to provide your membership or services to you.
• Legal obligation — where we are required to process information to comply with the law.
• Legitimate interests — where processing is necessary for our legitimate business interests and does not unfairly affect your rights.
• Consent — where you have given us permission to use your information for a specific purpose.

Where we rely on consent, you can withdraw your consent at any time.

Payments may be processed through third-party payment providers.

We may receive information necessary to confirm and manage your payment, but payment card details may be processed directly by the relevant payment provider.

We do not generally store complete payment card details ourselves.

We may share personal information with trusted third parties where necessary to operate our business and provide our services. These may include:

• Membership and gym management software providers
• Class booking platforms
• Payment providers
• IT and technology providers
• Website hosting and support providers
• Marketing and communications providers
• Professional advisers
• Legal, regulatory or law enforcement bodies where required

We require relevant service providers to handle personal information appropriately and in accordance with applicable data protection laws.

We do not sell your personal information to third parties.

Some of our service providers may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection in accordance with UK data protection law.

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting and reporting requirements.

The length of time we retain information will depend on the type of information and why we hold it.

When information is no longer required, we will securely delete or anonymise it where appropriate.

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

However, no website or electronic transmission can be guaranteed to be completely secure.

Under UK data protection law, you may have rights including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information in certain circumstances
• The right to restrict processing in certain circumstances
• The right to object to certain processing
• The right to data portability in certain circumstances
• The right to withdraw consent where processing is based on consent

You also have the right to object to direct marketing.

To exercise your rights, please contact us using the details provided above.

Our services are intended for customers who meet the applicable age requirements for membership and participation.

We do not knowingly collect personal information from children through our website without appropriate consent or authorisation where required.

Our website may contain links to websites, applications or services operated by third parties.

This Privacy Policy does not apply to those third-party websites. We recommend checking their privacy policies before providing them with personal information.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or how we process personal information.

The latest version will always be made available on our website and will show the date it was last updated.

If you have questions about this Privacy Policy or how Power Gym handles your personal information, please contact:

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concern.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO). Further information about making a complaint can be found on the ICO website.